On receipt of an on-line enquiry, we shall email you a confirmation of your enquiry for your records. A sale is not accepted until payment is received either by a cleared Protx payment or cleared credit card. Credit cards must be accompanied by the security number on the back of the card and deliveries can only be made to the card-holder's address.

P&P
There is a standard charge of £2.95 to cover all postage and packaging costs to UK mainland addresses only on all orders under £10, and free delivery on equivalent orders over this value.

Deliveries
All deliveries are to UK mainland addresses only. Unless otherwise agreed, deliveries will be within 7 days of order.

Cancellations
We will exchange goods for different products but additional postage costs could be incurred. Orders can only be cancelled prior to despatch without additional costs being incurred.

Returns
If the goods turn out to be faulty or different from those ordered, we will offer the consumer a full refund or replacement, at the latest, within 30 days of receipt. They must be returned unused and in a saleable condition. We cannot refund for make up that has been opened or used. We reserve the right to impose an administration fee of £15 for non-faulty items. Contact us first with your details using the form on the enquiry page.

Product Variations

Because of our large range and the nature of the products, we cannot guarantee that all items are immediately available. We will let you know if any of the items you have ordered are not in stock and hopefully be able to offer an alternative. Because of the type of products we offer there can be slight variations in colour and style. This does not affect your statutory rights.

Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes:
* your name
* address
* phone number
* email address

We do not see or hold your credit card details. All payment is via a third party secure site.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you have any questions/comments about privacy, you should email us.

Cookies
We may use technology to track the patterns of behaviour of visitors to our site. This includes using a "cookie" which is stored on your browser. The cookie only stores the content of your "shopping basket", but does not store any personal information. The cookies are automatically deleted when you quit/exit your browser. You can usually modify your browser to prevent this happening. The information collected in this way cannot be used to identify you.

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